Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to every payment made on mohinicsc.com — services in the partner dashboard (Aadhaar update, address change and mobile linking; PAN new application, correction and e-PAN; Ration Card new application and member addition; Income, Caste and Domicile certificates; PAN verification), bill payments and recharges, wallet top-ups, and the Partner ID fee.

2. When a Refund Applies

• Duplicate or failed payment — charged twice, or charged without an order being created → full refund (wallet credit available on request).
• Service failed at our end — the order was never started, or the documents never reached the department → service fee refunded in full.
• Failed bill payment / recharge — the amount was not credited to the operator → automatic reversal through the operator's settlement, typically 5–7 working days (up to 10 in some cases).
• Incorrect amount charged — the excess will be refunded.
• Department refund — if the government department refunds any fee, we pass it through to you.
• Any refund mandated by applicable law will be honoured.

3. When a Refund Does Not Apply

• Application already submitted to the department — Aadhaar (UIDAI), PAN (NSDL/UTIITSL) or Ration Card/state portal. Once government processing has begun, the fee is non-refundable as per department rules.
• Service completed — the document or update has been issued/delivered.
• Application rejected due to incorrect or missing documents — the service was performed, so the fee stands.
• Wallet balance already used — spent credit is not paid out; remaining unused balance stays available for services.
• Partner ID issued or activated — the fee is non-refundable once the ID has been issued (Partner IDs are only issued after successful payment).

4. Cancellations

• Before processing begins — cancel by email or WhatsApp and receive a full refund (no cancellation charges).
• After submission to the department — cancellation is not possible (UIDAI/NSDL/state portal rules).
• Please act quickly — as soon as the order is placed, email [email protected] with your Partner ID and Payment ID.
• Wallet top-ups cannot be cancelled; unused balance remains available for services.

5. How to Request a Refund

• Email [email protected] (preferred) or WhatsApp +91 62909 19691 / call +91 96742 09256.
• Include: Partner ID, Payment ID (pay_...), amount, date and reason (a screenshot helps).
• We verify the payment with Razorpay and confirm the order status.
• Approved refunds are issued to the original payment method via Razorpay — or as wallet credit if you prefer.

6. Refund Timelines

• Decision: within 48 working hours of a complete request.
• Refund credit: 5–7 working days after approval (depends on your bank).
• Failed recharge reversals: 5–10 working days as per the operator's settlement cycle.
• Not received within the expected time? Email us with the payment ID and we will escalate with the gateway.

7. Contact

• 📧 Email: [email protected] (preferred for refund requests)
• 💬 WhatsApp: +91 62909 19691 · 📞 Phone: +91 96742 09256, +91 89105 10969
• 🕘 Hours: 9:00 AM – 8:00 PM (Mon–Sat)
• 📍 766 Basudebpur Kalitala, Tribeni, West Bengal 712503 — Near Ashoka Cinema Hall